Friends and Family Test

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review and improve our service to you.

Your feedback will help us learn more about what you think of your experience — what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Find out more about the Friends and Family Test.

Please watch this youtube video to find out more information about the Friends and Family Test: 

https://www.youtube.com/watch?v=SgCaM05dUr0

Data collected from August 2024 - August 2025

• 81% of patients would recommend our practice 
• Most patients rated their care as Very Good 
• No patients rated their care as Very Poor 

We are very pleased that most patients are happy with the care received. 

We use your feedback to improve access, waiting times, and communication. 

Scan the QR code, or use this page to submit your feedback or ask a member of staff for assistance. 

You've been giving us feedback on your care and treatment. You told us: 

• Appointment can feel difficult to access during busy periods 
• Waiting times can increase at peak times
• You value good clinical care and staff professionalism

We're listening and this is what we're doing: 

• We reviewed appointment demand and reminded patients about online services and triage 
• We shared feedback with staff and reinforced clear communication with patients
• We shared positive feedback with the team and recognised staff efforts